Delete your account

You can delete a Plusy account yourself in about a minute. It is immediate and permanent: the account and all its progress are removed and cannot be brought back.

4 minute read · Updated October 7, 2026

How do I delete my Plusy account?

To delete a Plusy account, open the You tab, tap the Grown-ups card, then Settings, then Delete account. That opens the page plusy.app/delete-account, where you confirm by typing DELETE. You can also go to that page directly in any browser.

The page then says Your account is deleted and, a few seconds later, opens the sign-in page.

There is no waiting period and no undo. The moment you tap Delete forever, the account is gone, and support cannot restore it.

What is deleted?

Deleting a Plusy account removes the account, the sign-in and everything that was saved in it. Nothing about the child is kept.

• The account and its sign-in.
• All progress: the worlds and levels finished on every road, and practice results.
• Hearts, coins, XP and the streak.
• The child's name and age, and settings saved in the account.
• Every list you made, and the notes Plusy kept about kinds of mistakes.
• Every link you shared. A shared link stops working and shows This list is gone.
• The record of the unlock, if the account was unlocked.

Settings that were kept on the device rather than in the account, such as the Voice switch, are cleared from the device you delete from.

What does Plusy keep afterwards?

Plusy keeps a record that an account was deleted and when, without your email address, so that a later question about it can be answered. If you bought the unlock, payment records may be kept where the law requires it, for tax and accounting only. Nothing else is kept.

What happens to an unlock I paid for?

The unlock belongs to the account, so deleting the account removes it along with everything else. An account made afterwards, even with the same email address, starts as a free account. If you bought the unlock in the iPhone app, Apple keeps the purchase with your Apple ID. In the new account, tap Unlock Plusy or Restore purchases to get it back. An unlock bought on the web goes with the account. Deleting the account does not refund the purchase.

If you only want a fresh start, or want to move to a different email address, write to support@plusy.app before you delete anything, and ask what can be done.

How do I delete the account if I cannot sign in?

First try the emailed sign-in code: on the sign-in page, tap Sign in with a code instead. It needs only access to your inbox, not your password. If that does not work either, email support@plusy.app from the address on the account and ask for it to be deleted. Plusy deletes it within 7 days and tells you when it is done.

Writing from the address on the account matters: it is how Plusy knows the request comes from the account's owner.

Do I need to delete the account to stop using Plusy?

No. A free account costs nothing and Plusy sends no marketing email, reminders or notifications, so an unused account simply waits. The unlock is a single payment, so there is no subscription to cancel either. Delete the account when you want the data gone, not merely to stop.

Questions

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