PlusyYour account and signing in
A grown-up makes the Plusy account and signs in with Google, with an email and password, or with a code sent by email. One account holds one child.
How do I sign in to Plusy?
You sign in at plusy.app/login, on the screen titled Welcome to Plusy. A parent or guardian makes the account: a child never signs up. There are three ways in, and you can use whichever suits you on the day.
| Way in | What you do |
|---|---|
| Continue with Google | Choose your Google account. No Plusy password is needed. The button is shown where Google sign-in is available. |
| Email and password | Tap Create an account, type your email and a password of at least 8 characters, then confirm your address from the email Plusy sends. |
| An emailed code | Tap Sign in with a code instead, then Email me a code, and type the code from the email. Works for an account that already exists. |
With email and password, the address must be confirmed before the first sign-in. The confirmation email can land in spam or promotions. Resend confirmation email sends another.
How does the emailed sign-in code work?
The sign-in code is a one-time code that Plusy emails to you, so you can sign in without typing a password. It works once, for up to an hour. It does not change your password, and other devices stay signed in.
Ask for a code
On the sign-in screen tap Sign in with a code instead, type your email and tap Email me a code.
Find the email
It comes from Plusy at noreply@plusy.app and the code is in the subject line. It can take a minute, and it can land in spam.
Type it in
Enter it under Code from the email and tap Sign in. If you asked more than once, use the newest code.
A code is only sent to an address that already has a Plusy account, and the screen says the same thing either way, so nobody can use it to find out who has an account. You can ask for one code a minute, and a handful in an hour.
What if I forgot my password?
You do not need to reset it. Tap Forgot password? and Plusy offers to email you a sign-in code instead, and your password stays the same. A wrong password gets the same offer. If you would rather choose a new password, tap Reset my password instead, then Send reset link, and open the link in the email to reach Set a new password.
How do I change my child's name, age or the language?
The name and age are in Settings: open the You tab, tap the Grown-ups card, then Settings. The language is changed from the flag at the top of the app. Each one takes a couple of taps.
- Name: Settings, then Name. Up to 20 characters. A first name or a nickname is enough, and you can leave it empty.
- Age: Settings, then Age, and tap a tile from 6 to 12+. The age sets which lists are suggested. It does not move your child's place on the roads.
- Language: tap the flag in the stats row to open Languages, and pick one of the 14 languages. The choice is kept on that device, so each device can have its own.
How do I sign out?
To sign out on the device in your hand, open You, tap the Grown-ups card and tap Sign out. To sign out everywhere at once, for example after using a shared computer, go to You, Grown-ups, Settings and tap Sign out on all devices. Any device that was signed out is sent to the sign-in page the next time it is used.
Can we use one account on several devices?
Yes. Sign in with the same account on any phone, tablet or computer and your child carries on where they stopped. Progress on the roads, hearts, coins, the streak, the lists and the unlock are all kept in the account. Three small things are kept on each device instead: the language, the Voice switch and which road is on screen.
One account holds one child: one name, one age and one set of progress. There is no way to switch between children inside an account, so a second child needs an account of their own, made with a different email address.
Questions
Does my child need an email address?
No. The account belongs to a grown-up and uses the grown-up's email. Plusy asks the child for nothing but an age and, if they like, a first name or nickname.
I signed in and everything is empty. Where is the progress?
You are most likely in a different account, for example one made with another email address. Check Signed in as in You, Grown-ups, Settings, sign out, and sign in with the address you used before.
Can I sign in with Apple?
Not on the website. Continue with Apple is part of the iPhone and iPad app, which is on the way and is not on the App Store yet.
Can I change the email address on the account?
There is no setting for that in the app. Write to support@plusy.app from the address on the account and explain what you need.